{"id":267,"date":"2015-08-03T17:19:05","date_gmt":"2015-08-03T17:19:05","guid":{"rendered":"https:\/\/www.education.uw.edu\/t2\/?p=267"},"modified":"2022-06-10T21:29:59","modified_gmt":"2022-06-10T21:29:59","slug":"new-e-mail-based-helpdesk-ticket-system-feature","status":"publish","type":"post","link":"https:\/\/www.education.uw.edu\/technologycenter\/uncategorized\/new-e-mail-based-helpdesk-ticket-system-feature\/","title":{"rendered":"New E-mail Based Helpdesk Ticket System Feature"},"content":{"rendered":"<p>Based on your feedback, Paul Hanisko has developed several new features for the CoE helpdesk ticket system. Now when you need technology support you can choose to submit a ticket through our established <a href=\"https:\/\/coehelp.uw.edu\/support\/home\">helpdesk page<\/a> or you simply send an email to <a href=\"mailto:edhelp@uw.edu\">edhelp@uw.edu<\/a> and it will generate a new helpdesk ticket for you. \u00a0If you choose to send an email to <a href=\"mailto:edhelp@uw.edu\">edhelp@uw.edu<\/a> we ask you to include the who,what, where and how urgent information in the email so we can be sure to address your needs promptly.<\/p>\n<p dir=\"ltr\">Additionally, you can now respond directly to helpdesk ticket email from one of our staff. You no longer need to login to the ticket system webpage to respond to a staff member.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Based on your feedback, Paul Hanisko has developed several new features for the CoE helpdesk ticket system. 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Now when you need technology support you can choose to submit a ticket through our established helpdesk page or you simply send an email to edhelp@uw.edu and it will generate a new helpdesk ticket for you. \u00a0If you choose to send an email to edhelp@uw.edu we ask you to include the who,what, where and how urgent information in the email so we can be sure to address your needs promptly. Additionally, you can now respond directly to helpdesk ticket email from one of&hellip;<\/p>\n<div><a class=\"more-link\" href=\"https:\/\/www.education.uw.edu\/technologycenter\/uncategorized\/new-e-mail-based-helpdesk-ticket-system-feature\/\">Continue reading <span class=\"screen-reader-text\">New E-mail Based Helpdesk Ticket System Feature<\/span><\/a><\/div>\n","category_list_v2":"<a href=\"https:\/\/www.education.uw.edu\/technologycenter\/category\/uncategorized\/\" rel=\"category tag\">Uncategorized<\/a>","author_info_v2":{"name":"coe","url":"https:\/\/www.education.uw.edu\/technologycenter\/author\/coe\/"},"comments_num_v2":"0 comments","_links":{"self":[{"href":"https:\/\/www.education.uw.edu\/technologycenter\/wp-json\/wp\/v2\/posts\/267","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.education.uw.edu\/technologycenter\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.education.uw.edu\/technologycenter\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.education.uw.edu\/technologycenter\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.education.uw.edu\/technologycenter\/wp-json\/wp\/v2\/comments?post=267"}],"version-history":[{"count":3,"href":"https:\/\/www.education.uw.edu\/technologycenter\/wp-json\/wp\/v2\/posts\/267\/revisions"}],"predecessor-version":[{"id":4639,"href":"https:\/\/www.education.uw.edu\/technologycenter\/wp-json\/wp\/v2\/posts\/267\/revisions\/4639"}],"wp:attachment":[{"href":"https:\/\/www.education.uw.edu\/technologycenter\/wp-json\/wp\/v2\/media?parent=267"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.education.uw.edu\/technologycenter\/wp-json\/wp\/v2\/categories?post=267"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.education.uw.edu\/technologycenter\/wp-json\/wp\/v2\/tags?post=267"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}