{"id":3991,"date":"2020-11-20T00:05:15","date_gmt":"2020-11-20T00:05:15","guid":{"rendered":"https:\/\/www.education.uw.edu\/technologycenter\/?page_id=3991"},"modified":"2020-11-20T00:52:39","modified_gmt":"2020-11-20T00:52:39","slug":"freshservice-intro","status":"publish","type":"page","link":"https:\/\/www.education.uw.edu\/technologycenter\/freshservice-intro\/","title":{"rendered":"New CoE Help Desk Ticketing System"},"content":{"rendered":"<p><iframe loading=\"lazy\" src=\"https:\/\/www.education.uw.edu\/h5p\/wp-admin\/admin-ajax.php?action=h5p_embed&amp;id=26\" width=\"958\" height=\"789\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><script src=\"https:\/\/www.education.uw.edu\/h5p\/wp-content\/plugins\/h5p\/h5p-php-library\/js\/h5p-resizer.js\" charset=\"UTF-8\"><\/script><\/p>\n<p>Go to the site: <a href=\"https:\/\/coehelp.uw.edu\/\" target=\"_blank\" rel=\"noopener noreferrer\">CoEHelp<\/a><\/p>\n<p><a href=\"https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/Icon-03.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-3997 alignleft\" src=\"https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/Icon-03.png\" alt=\"\" width=\"100\" height=\"100\" srcset=\"https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/Icon-03.png 100w, https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/Icon-03-50x50.png 50w\" sizes=\"auto, (min-width: 960px) 75vw, 100vw\" \/><\/a><\/p>\n<h3>Create a New Ticket<\/h3>\n<p>If you need to open a new ticket, you can either <strong>\u201cReport an Incident\u201d<\/strong> or <strong>\u201cNew Ticket\u201d<\/strong> on the top right corner<\/p>\n<p><a href=\"https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/Icon-00.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-half wp-image-3994\" src=\"https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/Icon-00.png\" alt=\"\" width=\"119\" height=\"46\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/Icon-02.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-3996 alignleft\" src=\"https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/Icon-02.png\" alt=\"\" width=\"100\" height=\"100\" srcset=\"https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/Icon-02.png 100w, https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/Icon-02-50x50.png 50w\" sizes=\"auto, (min-width: 960px) 75vw, 100vw\" \/><\/a><\/p>\n<h3>Review the Status of a Ticket<\/h3>\n<p>As you use the system, you may want to check about recent tickets. Use the <strong>\u201cYour Tickets\u201d<\/strong> button to review the status of your tickets.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/Icon-05.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-3993 alignleft\" src=\"https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/Icon-05.png\" alt=\"\" width=\"100\" height=\"100\" srcset=\"https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/Icon-05.png 100w, https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/Icon-05-50x50.png 50w\" sizes=\"auto, (min-width: 960px) 75vw, 100vw\" \/><\/a><\/p>\n<h3>Quick Answers for your questions<\/h3>\n<p>Visit the <strong>&#8220;Browse Solutions&#8221;<\/strong> area to search quick solutions for frequently asked questions<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/Icon-04.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-3998 alignleft\" src=\"https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/Icon-04.png\" alt=\"\" width=\"100\" height=\"100\" srcset=\"https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/Icon-04.png 100w, https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/Icon-04-50x50.png 50w\" sizes=\"auto, (min-width: 960px) 75vw, 100vw\" \/><\/a><\/p>\n<h3>Feel free to explore service options!<\/h3>\n<p><strong>\u201cRequest New Service\u201d<\/strong> brings you to our service catalog. This list can be for an upcoming event, a laptop purchase request, or even a new website:<\/p>\n<p><a href=\"https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/ServiceCatalog.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3999\" src=\"https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/ServiceCatalog.png\" alt=\"\" width=\"301\" height=\"351\" srcset=\"https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/ServiceCatalog.png 301w, https:\/\/www.education.uw.edu\/technologycenter\/wp-content\/uploads\/2020\/11\/ServiceCatalog-257x300.png 257w\" sizes=\"auto, (min-width: 960px) 75vw, 100vw\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Go to the site: CoEHelp Create a New Ticket If you need to open a new ticket, you can either \u201cReport an Incident\u201d or \u201cNew Ticket\u201d on the top right corner Review the Status of a Ticket As you use the system, you may want to check about recent tickets. Use the \u201cYour Tickets\u201d button to review the status of your tickets. &nbsp; Quick Answers for your questions Visit the &#8220;Browse Solutions&#8221; area to search quick solutions for frequently asked&#8230;<\/p>\n<div><a class=\"more-link\" href=\"https:\/\/www.education.uw.edu\/technologycenter\/freshservice-intro\/\">Continue reading <span class=\"screen-reader-text\">New CoE Help Desk Ticketing System<\/span><\/a><\/div>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-3991","page","type-page","status-publish","hentry"],"aioseo_notices":[],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","320w":"","480w":"","800w":"","mug-shot":"","sidebar-width":"","full-content":""},"post_excerpt_stackable_v2":"<p>Go to the site: CoEHelp Create a New Ticket If you need to open a new ticket, you can either \u201cReport an Incident\u201d or \u201cNew Ticket\u201d on the top right corner Review the Status of a Ticket As you use the system, you may want to check about recent tickets. Use the \u201cYour Tickets\u201d button to review the status of your tickets. &nbsp; Quick Answers for your questions Visit the &#8220;Browse Solutions&#8221; area to search quick solutions for frequently asked questions &nbsp; Feel free to explore service options! \u201cRequest New Service\u201d brings you to our service catalog. This list can&hellip;<\/p>\n<div><a class=\"more-link\" href=\"https:\/\/www.education.uw.edu\/technologycenter\/freshservice-intro\/\">Continue reading <span class=\"screen-reader-text\">New CoE Help Desk Ticketing System<\/span><\/a><\/div>\n","category_list_v2":"","author_info_v2":{"name":"Yanko Michea","url":"https:\/\/www.education.uw.edu\/technologycenter\/author\/ymicheawashington-edu\/"},"comments_num_v2":"0 comments","_links":{"self":[{"href":"https:\/\/www.education.uw.edu\/technologycenter\/wp-json\/wp\/v2\/pages\/3991","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.education.uw.edu\/technologycenter\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.education.uw.edu\/technologycenter\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.education.uw.edu\/technologycenter\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.education.uw.edu\/technologycenter\/wp-json\/wp\/v2\/comments?post=3991"}],"version-history":[{"count":22,"href":"https:\/\/www.education.uw.edu\/technologycenter\/wp-json\/wp\/v2\/pages\/3991\/revisions"}],"predecessor-version":[{"id":4020,"href":"https:\/\/www.education.uw.edu\/technologycenter\/wp-json\/wp\/v2\/pages\/3991\/revisions\/4020"}],"wp:attachment":[{"href":"https:\/\/www.education.uw.edu\/technologycenter\/wp-json\/wp\/v2\/media?parent=3991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}